1. Order process
1.1 You may only purchase Products from this Website if you are at least 18 years old.
1.2 When placing an order, the order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. To correct input errors, click "Edit" next to the respective field. After placing your order, by clicking "Complete order", you will receive an e-mail from us acknowledging that we have received your order without undue delay. However, please note that this does not mean that your order has been accepted. If you have not received an email from us within 2 working days, please email us to confirm that we have received your order. Our acceptance of your order will take place as described below. For the purpose of these Terms, "working day" means Monday to Friday 9am to 5pm, excluding public holidays.
1.3 You can also contact us at firstname.lastname@example.org with an order enquiry and we may be able to accept your order via email. If we do accept your order via email, these Terms shall apply.
1.4 Our acceptance of your order will take place when we email you to confirm that the order Products have been accepted and we will issue an order confirmation ("Purchase Receipt"), at which point a contract will come into existence between you and us and we will use our reasonable efforts to despatch orders as soon as possible but in no event later than 5-10 working days after acceptance of your order. For reasons outside of our control, on occasions we may not be in a position to dispatch orders within the aforementioned timescale. Where this is the case, we will notify you and provide you with our best estimate as to the likely despatch and give you the option to cancel with your order and receive a full refund.
1.5 If we are unable to accept your order, we will inform you of this in writing without undue delay and will refund any payments made by you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product, because we are unable to meet a delivery deadline you have specified, because we have discontinued the Product for commercial reasons or for any other reason.
1.6 Deliveries are performed by a third party on our behalf. We will assign an order number to your order and tell you what it is when we accept and/or despatch your order. In most cases the delivery company will separately provide you with tracking information for your order. It will help us if you can tell us the order number whenever you contact us about your order.